1. General Information
These Terms and Conditions govern the use of the online store [STORE NAME], operated via WooCommerce and available at [WEBSITE URL].
The seller and operator of the store is:
[COMPANY NAME]
[LEGAL FORM – e.g. Einzelunternehmen / GmbH]
[REGISTERED ADDRESS]
[POSTAL CODE, CITY, GERMANY]
Email: [EMAIL ADDRESS]
VAT ID: [VAT NUMBER – if applicable]
These Terms and Conditions comply with German law and EU consumer protection regulations.
2. Scope of Application
These Terms apply to all contracts concluded between the Seller and Customers via the online store.
A “Customer” is any natural person acting for purposes which are predominantly outside their trade, business, or profession (consumer) or a legal entity acting in the course of its business.
3. Products and Availability
All products offered in the store are described as accurately as possible.
Product images are for illustrative purposes only and may differ slightly from the actual product.
The Seller reserves the right to change the assortment, prices, and availability at any time.
4. Prices and Taxes
All prices displayed in the store are final prices and include applicable VAT, unless stated otherwise.
Additional costs such as shipping fees will be clearly indicated during the checkout process.
5. Order Process and Contract Conclusion
The presentation of products in the store does not constitute a legally binding offer.
A binding contract is concluded when:
the Customer places an order via the checkout process, and
the Seller confirms the order by email (order confirmation).
The Seller reserves the right to reject orders for justified reasons.
6. Payment Methods
The following payment methods are available:
PayPal
Stripe (credit/debit cards)
Klarna
Bank transfer
Other methods offered in the store
Payment must be made in full before shipment, unless otherwise stated.
7. Delivery and Shipping
Delivery is made to the address provided by the Customer during checkout.
Delivery times are indicated on the product pages or during checkout and are non-binding unless expressly stated otherwise.
The risk of accidental loss or deterioration of the goods passes to the Customer upon delivery.
8. Right of Withdrawal (Consumer Right)
Consumers have the right to withdraw from the contract within 14 days without giving any reason, in accordance with EU law.
Detailed information about the right of withdrawal, including a withdrawal form, is provided in a separate Cancellation Policy.
9. Warranty and Liability
Statutory warranty rights apply.
The Seller is liable only for damages caused by intent or gross negligence, except in cases of injury to life, body, or health, or mandatory legal provisions.
10. Digital Products (If Applicable)
For digital content, delivery takes place electronically.
By purchasing digital products, the Customer agrees that the execution of the contract begins before the expiry of the withdrawal period, and acknowledges that the right of withdrawal may expire upon full delivery of the digital content.
11. Customer Account
Creating a customer account is optional.
Customers are responsible for keeping their login data confidential.
The Seller reserves the right to suspend or delete accounts in case of misuse or violation of these Terms.
12. Data Protection
Personal data is processed in accordance with the Privacy Policy and applicable data protection laws.
13. Governing Law and Jurisdiction
The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
For consumers, mandatory consumer protection laws of the country of residence remain unaffected.
14. Final Provisions
If any provision of these Terms is or becomes invalid, the remaining provisions shall remain unaffected.
The Seller reserves the right to amend these Terms at any time.